We keep business-critical applications running, secure and current after go-live, with business-hours support and changes made through your change process.
Most of a system’s life happens after go-live. Our longest-running work is exactly this: keeping systems that people depend on every day running, secure, and current for years. We provide support during business hours, handle routine maintenance on a predictable schedule, and release changes through your own change process, so nothing reaches production without your approval.
Problems we help with
A system the organization depends on is supported by one or two people, and everyone worries about what happens if they leave.
Patches, dependency updates, and scan findings pile up because the team is busy with new work.
Small enhancements wait months because there is no steady way to get them built, tested, and released.
The original vendor is gone, and nobody has current documentation for how the system really works.
Business-hours support for incidents and user issues, with investigation, fixes, and clear communication until each issue is closed.
Monitoring and alerting
Logging, health checks, and alerts so problems are noticed early, often before users report them.
Patching and dependency updates
Regular updates to frameworks, libraries, and platforms, tested and released on a predictable schedule.
Security remediation
Running scans with tools such as Invicti, Tenable Nessus, and DbProtect, working down the findings by risk, and keeping security documentation current, together with your ISSO where there is one.
Enhancements and minor releases
Small improvements and rule changes, built, tested, and promoted through your change management or Change Advisory Board process.
Database and performance tuning
Query, index, and job tuning so the system keeps up as data and users grow.
Documentation and knowledge transfer
Runbooks and system documentation kept current, so your organization is never dependent on one person, including us.
How it works
How support runs after go-live
01
Monitor
Health checks, logging and alerts catch problems early, often before users report them.
02
Fix issues
Investigate, fix and keep you informed until each issue is closed.
03
Maintain
Patches, dependency updates and scan remediation, tested together.
04
Enhance
Small improvements and rule changes, built and tested.
05
Release through your change board
Nothing reaches production without your change management or Change Advisory Board approval.
Steps 3 to 5 repeat: Maintenance repeats on a predictable schedule, with documentation kept current throughout
How we look after a system after go-live: monitoring and fixes during business hours, and maintenance on a predictable schedule.
Since 2011 we have supported NIH's clinical research system with full technical responsibility, rebuilt it, and moved it to FedRAMP-compliant government cloud.
Bithrive engineers designed a real-time pipeline around FIS Private Equity Suite (Investran), built automated workflows and added AI invoice processing.
Read the case study →
Talk to us about Support and Maintenance.
Tell us what you are trying to change. We will reply with practical next steps, whether or not we turn out to be the right fit.
